At Design & Supply, we strive to ensure customer satisfaction with every design and product we deliver.
Payment Terms Partial or full payment is required to initiate the design process with us at Design & Supply upon agreement and with the outstanding balance due upon completion. Orders will not be dispatch until payment is received in full.
• Upfront Deposit: Deposit payment are non-refundable and serves Design & Supply as a safeguard against changes in direction after work has begun.
If the required upfront deposit payment has not been received after you agreeing to proceed with Design & Supply and design work has already begun, a fixed charge of $149 will be invoiced to you, if you decide not to proceed after viewing mockups or artwork. This policy is in place to ensure fairness, prevent change of mind or cancellations, and to respect and compensate the time and creative efforts are valued of Design & Supply.
Bank transfer payment method is accepted.
Design Approval and Revisions Upon completion of Design & Supply artwork, you will be provided with a proof for approval.
You are entitled to a certain number of revisions as specified in the project agreement with us at Design & Supply.
Additional revisions may incur additional charges.
Digital Proofing: This is intended for viewing artwork, reviewing product options, and ensuring there are no typos or omissions before approving the job. Images and mock-ups provided by Design & Supply are in low resolution, with colours that may vary and reduced quality for faster transfer. These are solely for approval purposes. The final artwork will be printed in its original high resolution quality.
Customers Accountability: It is your responsibility to carefully review spelling, contact details, images, and additional information for accuracy before giving Design & Supply approval.
The digital proofing. If there are no further artwork updates or changes, Design & Supply proceed with approval. Thank you.
Intellectual Property Rights Upon full payment, you will have full ownership of the final artwork.
Design & Supply reserves the right to showcase the final work on social media platforms, in portfolios, or in marketing materials, unless you specifies otherwise.
Cancellation and Refunds In the event of project cancellation, any payments made are non-refundable. Refunds are not provided for completed work. Click to read more on Refund Policy
Delivery and Shipping Digital files will be delivered electronically via email or file transfer service.
Physical products will be shipped to the address provided by you, with shipping costs charged to you, unless otherwise specified.
Liability Design & Supply is not liable for any damages or losses resulting from your use or failure to use the design or products. You agree to take full responsibility and release Design & Supply from any claims arising from your use of the design.
Confidentiality Any confidential information shared during the course of the project will be kept confidential within Design & Supply. Click to read more on Privacy Policy
Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes shall be resolved in the local courts.
*Please note that this terms and condition policy is subject to change without prior notice. By placing an order with Design & Supply, you agree to adhere to the terms outlined in this terms and condition policy.
Contact us if you have any questions or concerns regarding our terms and condition policy, please don’t hesitate to chat with our team at Design & Supply. We are here to assist you and ensure your experience with Design & Supply is positive and hassle-free.
We are your reliable local graphic and web designers, providing simple branding solutions. Committed to quality service and affordable products, with no hidden fees. Our one-on-one dedicated approach ensures the best results, exceeding your expectations. We deliver on time, every time. Contact us today, and let the creative journey begin.
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